Refund and Cancellation Policy

Effective date: July 10, 2026

This Refund and Cancellation Policy explains how cancellations, downgrades, and refunds work for the LeonAI Links service operated by LeonAI LTD ("LeonAI," "we," "us"). It forms part of, and is incorporated into, our Terms of Service. All payments are processed by our payment provider, Sumit. Questions: care@leonai.io.

1. Plans Covered

This policy applies to the Pro ($19/month), Business ($79/month), and Enterprise ($299/month) subscriptions, billed monthly or annually (annual billing carries a 20% discount), and to the free trial. The Free tier involves no payment and may be cancelled at any time by deleting your account.

2. Free Trial

New customers receive a 14-day free trial of the Pro tier with no credit card required. Because we do not collect a payment method for the trial, you will never be automatically charged at the end of a trial. If you do not subscribe, your account automatically downgrades to the Free tier and Section 6 (effects of downgrade) applies.

3. Cancelling a Subscription

You may cancel at any time:

• In the dashboard: Settings → Billing → Cancel subscription; or
• By email: care@leonai.io from your account email, with the subject line "Cancel Subscription."

Cancellation takes effect at the end of the current billing period (monthly or annual). You retain full paid-tier access until then. We will send a confirmation email when cancellation is recorded and again when it takes effect. We do not impose cancellation fees, retention call requirements, or other exit friction: cancelling online is as easy as subscribing.

4. Refunds

4.1 Monthly plans

Monthly fees are non-refundable, and no pro-rated refunds are given for partial months, except where required by applicable law or expressly stated in this policy. If you cancel mid-cycle, service continues to the end of the paid month.

4.2 Annual plans — 14-day money-back guarantee

For your first purchase of an annual plan, or your first upgrade to a higher annual tier, you may request a full refund within 14 days of the charge for any reason. Email care@leonai.io with the subject "Refund Request" within the window.

4.3 Annual renewals

If an annual plan renews and you did not intend it to, contact us within 14 days of the renewal charge and we will refund the renewal pro rata for the unused portion of the term, measured from the date of your request.

4.4 Upgrades and downgrades

• Upgrades take effect immediately. We apply a pro-rated credit for the unused portion of your current plan against the new plan's price.
• Downgrades take effect at the end of the current billing period; no refund is issued for the difference during the remaining term.

4.5 What is not refundable

No refund is due for: (a) termination or suspension of your account for violation of the Terms of Service or Acceptable Use Policy; (b) unused quota (links, clicks, API requests) within a billing period; (c) dissatisfaction with a Destination URL or third-party service; or (d) periods of unavailability, which for Enterprise customers are compensated exclusively through service credits under the SLA, not cash refunds.

If LeonAI terminates your subscription for convenience (not for cause), we will refund prepaid fees for the unused portion of your term pro rata.

5. EU/UK Consumer Right of Withdrawal

If you are a consumer in the EU/EEA or UK (purchasing for purposes outside your trade or profession), you have a statutory 14-day right of withdrawal from a distance contract. By subscribing, you expressly request that the digital service begin immediately during the withdrawal period and acknowledge that: (a) if you withdraw within 14 days, you owe a proportionate amount for the service provided up to withdrawal; and (b) your right of withdrawal is lost once the service has been fully performed. To exercise withdrawal, email care@leonai.io with an unequivocal statement; you may use the model withdrawal form under Directive 2011/83/EU. Nothing in this policy limits non-waivable consumer rights. Most LeonAI customers are businesses, to whom these consumer rights do not apply.

6. Effect of Cancellation or Downgrade on Your Links and Data

Because the Service hosts live redirects, cancellation is designed to avoid breaking your links abruptly:

• Existing Short Links on the shared short-link domain keep redirecting, subject to Free-tier limits.
• Links, custom domains, team seats, and webhooks in excess of Free-tier limits are deactivated — not deleted — with at least 30 days' notice, so you can choose which to keep or re-subscribe.
• Paid-tier features (password-protected links, link expiration, A/B testing, SSO, white-label) stop functioning when the paid term ends.
• Analytics history beyond the Free tier's 30-day retention becomes inaccessible at downgrade and is permanently deleted 90 days later unless you re-subscribe or export it first.
• Data export (links, settings, analytics) remains available via the dashboard and GET /api/v1/users/me/export for 30 days after account closure.

7. Billing Errors, Duplicate Charges, and Chargebacks

If you believe you were charged in error or charged twice, contact care@leonai.io within 60 days of the charge; verified billing errors are refunded promptly and in full. Please contact us before initiating a chargeback — most issues are resolved within a few business days. Accounts with an open chargeback may be suspended pending resolution, and links may stop redirecting during suspension.

8. Method and Timing of Refunds; Taxes

Approved refunds are issued to the original payment method via our payment provider, normally within 5–10 business days (bank posting times vary). Refunds include any taxes we collected on the refunded amount where required. We cannot refund to a different card or by bank transfer except where the original method is unavailable.

9. Price Changes

We will give at least 30 days' notice of any price increase by email and in the dashboard. The new price applies from your next renewal after the notice period. If you do not accept the change, you may cancel before the renewal date and the increase will never be charged.

10. Contact

Billing and refund questions: care@leonai.io, or write to LeonAI LTD, Avraham Pachornik 17, Ness Ziona, Israel. This policy is governed by the same law and dispute-resolution terms as the Terms of Service.